Abacus Insights

The Customer

Abacus is a healthcare data management company dedicated to breaking down data silos in the healthcare ecosystem. Their platform standardizes healthcare data, offering a highly secure unified data infrastructure that enhances analytics, reduces costs, and improves outcomes.

The Ask

Abacus Insights needed to establish a Global Capability
Center (GCC) in India to scale their product implementation, product management and product engineering teams.

35

Faster Product Development

40

Specialists Recruited in 60 Days

30

Cost Savings

The Implementation

Discovery Phase: Digital Convergence Technologies engaged in discovery calls, process mapping, solution designs, and architectural diagrams to outline the implementation approach.
Technical Operation Phase: Data engineers established data ingestion and SQL querying processes, while data distribution engineers created APIs, batches, and extracts performing data analysis and mapping for efficient distribution.
Product Engineering Phase: The Data Architect designed an enterprise product architecture, while the SWAT team enhanced the downstream customer experience.

The Solution

Secure Offshore Infrastructure: Digital Convergence Technologies provided a secure Offshore Delivery Centre (ODC) in Pune, India.
Compliance: Digital Convergence Technologies offshore center holds ISO 27001 certification, SOC 2 Type II compliance, and HiTrust compliance to access and manage highly secure healthcare data.
Centre of Excellence (CoEs): Digital Convergence Technologies established a Centre of Excellence (CoEs) to drive Abacus’s technical, product and business functions.

Milestones and Growth

Captive Center to Hybrid Model Transition: After two years, DCT successfully transitioned the op- erations to the newly created Abacus India entity, transferring all the recruited employees. Post-tran- sition, DCT continues to support Abacus on a hy- brid model, offering flexible burst capacities and additional support as needed. This included orga- nizing bootcamps and providing UI/UX support to maintain service quality and enhance the product development lifecycle.
Continued Partnership: The relationship with Abacus has evolved beyond a traditional GCC model. DCT now engages in diverse collaborative and support activities, enabling Abacus to flexibly manage workload peaks and continue innovating without the operational overhead of maintaining a full-scale continuous team.

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